Help & Support

Find answers to common questions and get help

Frequently Asked Questions

How accurate is JobScamScore?

JobScamScore achieves over 95% accuracy in detecting job scams. Our AI analyzes multiple factors including company verification, email domains, careers page presence, and known scam patterns. However, no system is 100% perfect, so always use your judgment when making decisions.

What does the legitimacy score mean?

Safe (70-100): High confidence the job is legitimate. Green flags include verified company, official careers page, and professional ATS.
Caution (40-69): Some concerns detected. Review the flags carefully before proceeding.
Risky (0-39): Strong indicators of a scam. Red flags include free email domains, missing careers pages, or known scam patterns.

How many scans do I get?

All users get 100 scans per month during our beta period. This limit resets at the beginning of each month.

What information do I need to scan a job?

You need the job title and job description (required). Providing the company name and job type improves accuracy. The more information you provide, the better our analysis.

How long does a scan take?

Most scans complete in 10-30 seconds. The AI performs 20-30 research queries to verify company information, check for scam reports, and analyze the job posting.

Can I scan the same job multiple times?

Yes! If you scan the same job posting again, we'll return the cached result instantly (no cost, no wait). Results are cached for 7 days to ensure they stay current.

What if I disagree with a scan result?

Our AI analysis is based on available data and patterns. If you believe a result is incorrect, please contact support with details. We continuously improve our detection algorithms based on feedback.

How It Works

JobScamScore uses advanced AI to analyze job postings through multiple verification steps:

Company Verification: Checks if the company has an official website and careers page
Email Domain Analysis: Verifies contact emails match company domains (flags free email services)
Scam Database Check: Searches for known scam reports and fraud warnings
Pattern Detection: Identifies common scam patterns (upfront payments, task scams, impersonation)
Legitimacy Scoring: Calculates a score (0-100) based on all factors
Risk Assessment: Categorizes jobs as Safe, Caution, or Risky

Troubleshooting

Scan is taking too long

If a scan takes more than 60 seconds, it may have encountered an API rate limit. Please wait a moment and try again. If the issue persists, contact support.

"Scan limit reached" error

You've reached your monthly limit of 100 scans. Your limit will reset at the beginning of the next month. If you need assistance, please contact support.

Can't see my scan history

Make sure you're logged in to the correct account. Scan history is tied to your account. If scans are missing, contact support with your account email.

Contact Support

Need help? We're here for you. Contact us through:

Email: jobscamscore@gmail.com
We typically respond within 24-48 hours

When contacting support, please include:

Your account email
Description of the issue
Any error messages you received
Screenshots if applicable